Stories of Service Excellence

Category Archives: Residence Inn Charlotte South at I-77/Tyvola Road

Can I just live here?

I sincerely hope that I have the opportunity to participate in a survey as I have a great deal to share about my experience there. To begin with, due to a miscommunication (that honestly was on us and not you guys) we missed the shuttle to your location.  Rather than having us wait for another […]

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A very happy and proud Gold Member

Checked into the hotel at about 6pm EST today. What happened over the next couple of hours is why I try to stay exclusively at Marriott.  The gentleman who checked me (Christopher) did something amazing.  I came down to grab a beer and meatballs/salad. As i got stuck on a call, i didn’t get over […]

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Thank you!

I just wanted to thank you and your staff for an exceptional stay at your hotel. All of the customer service we received from the front desk and the maids was incredible. The service out of the ordinary in a great way! We are evacuees from the Florida Keys which made our stay with you a […]

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So Much Friendliness and Helpfulness

We recently stayed at the Residence Inn in South Charlotte for an overnight, accompanied by our 11 year old grandson. Ahmed greeted us at the desk pleasantly and was so kind to upgrade us to a two story loft room. This enabled our grandson to have his own space and feel very grown up. We […]

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I Give this Place a 10

I planned on writing to Marriott today about my stay. It was Excellent. Was only one night, just less then 12 hours at your location and was wowed multiple times. I don’t remember names well, even though I know I asked her and called her by name, I think it was Jackie! She was amazing. […]

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Fantastic

How could we improve your stay?: Hard question because it was fantastic. This is by-far the best stay of any hotel I’ve ever stayed in, and I travel 24 times a year. -Nick C.

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EXCELLENT Room and Staff

THE STAFF WAS VERY HELPFUL AND FRIENDLY. THE ROOM WAS EXCELLENT AND VERY COMFORTABLE THE STAFF WAS EXCELLENT!! THE CUSTOMER SERVICE PROVIDED BY ALL THE EMPLOYEES ESPECIALLY ELAINE IN THE KITCHEN AND PATRICK AT THE FRONT DESK. ALL THE AMENITIES AND COMFORTS OF HOME THE KITCHEN AREA INSIDE THE ROOM. -Christine C.

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Jackie: Outstanding Service and Dedication

Dear Jackie, I just wanted to thank you for the outstanding service my wife and I received from you during our recent stay at the Residence Inn Marriott.  It was a pleasure seeing an individual take true pride in her work and do all she can to insure her customers needs are not only met, […]

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Easy Check In and Check Out

Clean, comfortable room with comfortable beds and all the kitchen amenities to suit our needs. Hotel staff was friendly and quite helpful. Easy check-in and check-out. Upon check out, associate recommended the train rather than driving uptown and parking and provided excellent directions. We found the experience to be to our benefit and was very […]

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Excellent for the Price

We had a two bedroom suite, which was incredibly inexpensive. It was clean and comfortable. The staff were quite helpful and it was located near a reasonably priced train station with hotel transportation to and from station. Breakfast was good, but we were there for only a night’s sleep and did not take advantage of […]

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