Stories of Service Excellence

Category Archives: TownePlace Suites Bentonville Rogers

A terrific place to be when your miles away from home!

They just don’t say hello here, they Welcomed us with the red carpet. We where only going to stay 2 nights, but we have been here 3 weeks and counting! They have accommodated all our needs and more. The rooms are clean and spotless and have a feel for home. After a great night sleep, […]

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Very helpful and nice

Everyone was very helpful and nice. We asked for a rollaway bed and it was set up completely by the time we returned to the hotel. We’ve stayed at some hotels where they just push it into the room and we had to open it, put the sheets on, etc. But your employees did it […]

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Nice and Polite

Everyone from the front desk to the breakfast employees were very nice, polite, and ensured our stay was pleasant. Dustin F.

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Wendy was Amazing!

Wendy working the breakfast area was amazing!! She went way above and beyond. Christie B.

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5 Stars

I gave this hotel a 5 star review because it is that good for this class of hotel. The staff were fabulous and the room was clean. Beds were comfortable with great pillows. Breakfast was fresh fruit, variety of cereals and breads, as well as waffles. I will stay here again. Cathy G.

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Exceptional in all ways!

We had a great visit. The staff was exceptional…helpful and nice . The facility was great, the room was spotless and we enjoyed ourselves. Staff was Exceptional in all ways! Mary S.  

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Excellent at all hours!

Staff was Extremely helpful in assisting whenever requested. Front Desk Staff was Excellent at all hours! David K.

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Could not hire better qualified staff!

It is all about your Customer Service Representatives. They bend backwards to accommodate their guest and show, there is no difficulty in exceeding their expectations. You could not hire better qualified staff to meet the demands of your customers. Jeffrey C.  

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Quite Impressive

Friendly staff and clean rooms….. close to our home for Grandchildren visiting. My youngest Grandson was recognized by the gentleman that waited on us from a child care facility that your clerk had worked previously and commented that he remembered the boy from years past. Quite impressive….the clerk was totally correct. Barbara R.

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One of the best!

One of the best in 30 years! Mark W.

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