Stories of Service Excellence

Category Archives: TownePlace Suites Bentonville Rogers

A terrific place to be when your miles away from home!

They just don’t say hello here, they Welcomed us with the red carpet. We where only going to stay 2 nights, but we have been here 3 weeks and counting! They have accommodated all our needs and more. The rooms are clean and spotless and have a feel for home. After a great night sleep, […]

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Very helpful and nice

Everyone was very helpful and nice. We asked for a rollaway bed and it was set up completely by the time we returned to the hotel. We’ve stayed at some hotels where they just push it into the room and we had to open it, put the sheets on, etc. But your employees did it […]

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Excellent at all hours!

Staff was Extremely helpful in assisting whenever requested. Front Desk Staff was Excellent at all hours! David K.

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Could not hire better qualified staff!

It is all about your Customer Service Representatives. They bend backwards to accommodate their guest and show, there is no difficulty in exceeding their expectations. You could not hire better qualified staff to meet the demands of your customers. Jeffrey C.  

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Quite Impressive

Friendly staff and clean rooms….. close to our home for Grandchildren visiting. My youngest Grandson was recognized by the gentleman that waited on us from a child care facility that your clerk had worked previously and commented that he remembered the boy from years past. Quite impressive….the clerk was totally correct. Barbara R.

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One of the best!

One of the best in 30 years! Mark W.

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Very Pleasant

The staff were very pleasant. The front desk clerk, Danielle, was very friendly and helpful. She delivered extra pillows to the room and refused a tip stating “It’s my pleasure. It’s all part of the job.” Very nice young lady. Christine B.

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Brandon was Awesome!

The staff was extremely helpful and welcoming! Brandon was awesome! He split our bill, no problem. He offered excellent local dinner selections, and we weren’t disappointed! He was so friendly and even complimented my sister’s purse! Our many thanks to Brandon for providing outstanding customer service! Bridget B.

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Most Pleasant Stay

We were impressed with the staff’s friendliness and their desire to help us in any way we needed. Housekeeping checked to make sure everything with our accomodations were as we expected; we were always greeted with a friendly hello when we came through the lobby. It was a most pleasant stay. Kenneth J.

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Great Staff and Manager!

The staff are great there and it is clean…absolutely no complaints. The manager is great and over all her attitude flows to the entire staff. Donna G.

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