Stories of Service Excellence

Celebrating Our Successes

matthew-a-woodruffWe are so fortunate at HVMG to have some of the most talented, caring, and HOSPITALITY focused associates in the entire world!  Each and every day our team members provide extraordinary examples of EXCELLENCE to guests that choose our hotels for an overnight stay, a weekend get-away or that call our hotel their “home away from home”. We have created this website to celebrate our teams successes and share our stories to further our “Be EXCELLENT” culture.


Please feel free to share your comments and congratulations to our associates for a “Job Well Done!”


I appreciate each and everyone of you…more than you will ever know!


Be Excellent…Be Hospitable!

Matt Woodruff, Senior Vice President, Guest and Brand Excellence


  1. Armando Hernandez - GM
    Posted November 18, 2013 at 2:50 pm | Permalink


    I wanted to thank you again for the excellent training this past weekend. I noticed a lot of “light bulbs” are lit today and I’m not referring to the physical light bulbs. I have challenge the team for all of us to select one guest per day to wow and if we do this we will see our scores increase dramatically.


    Armando Hernandez
    General Manager
    Ramada Miami Airport North

  2. Gina
    Posted November 11, 2013 at 4:46 am | Permalink

    Mr Woodruff,
    I got to go to one of your meetings this week at the Hyatt Regency Albuquerque . It was just a beautiful lesson you shared. I have always been the kind of person that wants and hopes to be proud when I look back on my life. Why not start everyday with a smile 🙂 You are an EXCELLENT speaker 🙂 Thank you Gina Hudson

  3. DeeDee G - Banquet Team
    Posted November 7, 2013 at 1:33 am | Permalink

    Dear Mr. Woodruff,

    I attended your 11/05/2013 8:00 AM presentation at Hyatt Regency Albuquerque and would like to thank you for your ideas. They’ve already put themselves into effect in my mind.

    I’ve attended well over 20 training sessions in my 12 years with Hyatt, and this was one of very few that ever gave me anything of lasting value. It was entirely different from the usual rehash of customer service rules, silly role-playing, and meaningless slogans. It was, instead, a useful psychological tool, one I can utilize for the rest of my professional and private life. The entire experience was highly refreshing.

  4. D Gunderson
    Posted November 6, 2013 at 3:49 am | Permalink

    Mr Woodruff is an inspirational speaker with a useful message.

  5. Jana
    Posted October 30, 2013 at 2:59 am | Permalink

    I love the site. :). How lucky your associates and guest are to have you leading the way towards excellence.

  6. Erick X. Vale
    Posted April 11, 2013 at 8:30 pm | Permalink

    Dear: HVMG & Matt Woodruff.
    Thanks for the opportunity to let me be a part of the HVMG family. During my time in the hotel business, I learned to be hospitable. In HVMG I learned to be EXCELLENT. With the quality of EXCELLENT enegy, attitude, and using the POWER of the word EXCELLENT, we can change a good day in to an EXCELLENT day.


    Erick X. Vale
    Excellent Team Member of Nashville (BNAEB)

Post a Comment

Your email is never published nor shared. Required fields are marked *

You may use these HTML tags and attributes <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>