Stories of Service Excellence

Tag Archives: Be Excellent

Can Find No Fault!

This was probably the best hotel experience I’ve had to date. The rooms were modern and nicely decorated, the beds and pillows just super, and the hot water in the shower even came up instantly. The staff were super friendly and actually eager to help, and the free shuttle was great, as were the drivers. […]

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Excellent customer service and accommodations

I highly recommend this hotel for many reasons! The layout, design and decor are sleek and beautiful. It’s contemporary meets comfort with an ocean view. The beds are so comfortable. The rooms are so stylish and unique. The property is well maintained with everything you need. There’s a gorgeous lobby with a hip bar and […]

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Quick Getaway

The hotel was very comfortable and clean. The staff was polite and helpful, made sure my stay was pleasant. When I visit the city again I will most definitely seek room accommodation at this property.

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“Nicest Staff Ever” – TripAdvisor

The team at this Embassy suites were kind, helpful, and made our mom-daughter-granddaughter visit a memorable one. Never have I had an experience where the staff were willing to go out of their way to be helpful. Even a flat tire wasn’t too much for them to handle. Also, the room was clean, well stocked, […]

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“Great Staff, great meeting room” – TripAdvisor

Excellence – that’s what your staff achieved before during and after we conducted a business meeting in one of your conference rooms. From a seamless booking experience with Gigi, to wonderful help at the front desk, to Jim’s and his attentive and flexible staff taking care of us while the meeting was being conducted, everything […]

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“My Stay at Embassy Suites” – TripAdvisor

My sister and I stayed on September 13-16 at the Embassy Suites on 31st and Memorial location in Tulsa. We stayed on the 8th floor which is the Hilton Honors floor. When we checked in my sister was told her name had been selected as Embassy Suites guest honor of the day. There was a […]

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“Spent 9 Months Here” – TripAdvisor

these people are wonderful!!!! just to start. Nate, Is an amazing guy; he will not only remember your name, face, tell you of a awesome place to eat, and things to see, but also give you a laugh. Jacob runs great shift and has been nothing but a great dude; In and outside the hotel. […]

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The Staff Makes the Difference

We stayed because of open heart surgery at Emory. Not knowing what to expect with surgery, we booked a room with kitchen. The room was well furnished and pleasant to stay in for a week and a half. I had to extend the stay twice due to doctor changing surgery date and some set backs. […]

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Highly Responsive Front Desk Staff

I was unable to book a hotel near Chase Field for a recent visit to watch an MLB game, so “settled” for the Hilton Phoenix Suites. I was pleasantly surprised by the quality of the hotel. Beautiful atrium on first floor reminiscent of a Hyatt Regency. Rooms were large, clean and well-appointed. Helpful front desk […]

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Greatest staff ever

G+ ~LeGary Williams (5/24/16)

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