Stories of Service Excellence

Tag Archives: DoubleTree by Hilton Deerfield Beach Boca Raton

Lovely place to stay!

I stayed several nights for a conference and thoroughly enjoyed the hotel. Check-in by the front desk supervisor was friendly and extremely welcoming. They give you delicious, warm chocolate chip cookies at check-in. As a Hhonors member, I was upgraded. My room was very nice — spacious with a comfortable mattress, a chair with ottoman […]

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The BEST DoubleTree by Hilton…Hands Down!

I have stayed each week at DoubleTree in Deerfield Beach, FL for the last three months. I have stayed at other DoubleTree’s and Hilton hotels throughout the US, and this by far is the best hands down.   First, foremost the staff is the best I have had the pleasure of dealing with in my entire […]

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You are my ANGEL!

Carla, Sorry it took me a while to write you but I’ve been quite busy getting my wife ( Judy ) settled in. The flight back to Michigan was long but we made it. Again, I would like to thank you so much for your concern and kindness to a perfect stranger. Though this trip […]

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Best Service EVER!

My friend and I arrived at this hotel only to discover we had no reservations, due to the inadequacy of the agency I used. At the front desk, Michael and Pansy made every effort trying to solve the problem with my agency, and when that didn’t work, they took matters into there own hands to […]

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Superior Staff!

The staff at this Hotel were more than accommodating! Room was very clean and beds were comfortable. The breakfast buffet was good and our server was very attentive to the fact that we were in a hury to get to an appointment. The location of the Hotel is great! Its just off of 1-95 and […]

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Great Service!

We stayed at this property a couple of weeks ago. I am a frequent business traveler and my wife is in hotel sales management and we are quite picky about hotels and service. We are normally 4 star people, but picked this hotel because of the proximity to local family, the beach, a favorite restaurant […]

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Great Reunion!

Thank you all for your individual help and special things you did to make our reunion a success. From our many phone calls, changes, updates and visits to ensure everything would go smoothly as planned…….you were always professional and helped with every aspect. Thank all of your line staff for their assistance with everyone from […]

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Letter to the GM! #Memorable Event

DoubleTree By Hilton Staff

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Above and Beyond to Make You Feel Welcome

My family and I stayed here for 2 nights before going on a cruise on Caribbean cruise line. I must say I have been a flight attendant for 25 years and stayed in hundred of hotels. What a great experience we had staying here. The staff at this hotel are some of the best employees […]

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