Stories of Service Excellence

Tag Archives: embassy suites winston salem

Staff was VERY Friendly and Helpful

Staff was VERY friendly and helpful. All staff spoke to us, greeted us, and thanked us for staying.   Kimberly B.

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Great Staff

The staff working the breakfast were great.   Angela S.

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A Big Thank You

It  exceeded my expectation. Everything was great specially front desk rep Vie who took her time and accommodate early check in with smile. One thing I have to mention is a wonderful staff at all level make stay so much more pleasant than I can say in words except A BIG THANK YOU to all […]

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Helpful, Polite and Cheerful Staff

Wait staff at front desk and restaurant were very helpful, polite and cheerful.   Efrain Granda

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Great Stay

Check in was easy. The room was spacious. The free breakfast was great.   Kenneth G.

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Steve is Awesome!

Steve is awesome! He took breakfast up to my husband, Ernie because I walk with a cane. Then he helped me with directions to the corner market.   R. Smith Room 918

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Excellent Service!

Excellent Service with a great smile and attitude from Michael and the Kitchen Staff!!! Much appreciated when you are on the road all the time.  Also, chef came out to be sure he was making my eggs as I wanted.  Perfect!   Cheryl J. Room 802

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Employees Like Janet Are Priceless!

Janet made us feel at home and even spent several minutes giving us suggestions on places to visit while we were in town.  Employees like Janet are priceless; I am a small business owner and try to find staff like her!  They are rare!   F. Hidaji

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Above and Beyond!

Scott went above and beyond his call of duty when I  arrived at the Embassy Suites in Winston-Salem.  We had come to check in before our room was ready but his hospitality was just wonderful.  He helped us, got us some drinks and snacks as we were really impressed with him and his helpfulness.  He […]

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Excellent Customer Service Experience!

Desi has a very warm and friendly disposition. She checked on our table numerous times to make sure that our needs were met. She has excellent customer service skills and always wore a smile!   F. Massey

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