Stories of Service Excellence

Tag Archives: Exceeded Expectations

A Big Thank You

It  exceeded my expectation. Everything was great specially front desk rep Vie who took her time and accommodate early check in with smile. One thing I have to mention is a wonderful staff at all level make stay so much more pleasant than I can say in words except A BIG THANK YOU to all […]

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Great Stay!

I really enjoyed my stay at this hotel and would definitely stay here again.  Great staff as well! The complimentary breakfast was delicious and exceeded my expectations. My girlfriend did not want to leave. M. Hardin

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Top Spot for July Sales Production

“Tara Patterson and Team Read House take the top spot on the July sales production leaderboard, rolling in with a cool $398k booked and 4x their goal!  For those counting at home, The Read House has booked over $700k in group business in the past 60 days!!!”

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Jackie: Outstanding Service and Dedication

Dear Jackie, I just wanted to thank you for the outstanding service my wife and I received from you during our recent stay at the Residence Inn Marriott.  It was a pleasure seeing an individual take true pride in her work and do all she can to insure her customers needs are not only met, […]

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Symbol of Excellence – 2015 Award

2015 Award Dear Partner, It’s time to celebrate an outstanding year!!! We’re thrilled to see that your guests have acknowledged your hard work by giving you a review score worthy of Guest Review Award.  We know that welcoming visitors day after day isn’t always easy, but this is proof that you really know how to […]

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We Didn’t Expect Much But…

We didn’t expect much booking at this hotel, but when we got there late at night, the staff was extremely friendly and helpful, the room exceeded our expectations and the next morning at breakfast we were pleasantly surprised to see a big selection of food to choose from. The hotel also had a lady cleaning […]

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Exceeded Expectations

Excellent service from housekeeping. Very very accommodating. Exceeded expectations -Damien S.

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Friendly Staff

The facilty far exceeded our expectations. Clean, large rooms, big screen tv and a restaurant attached. We were taking a long trip from NJ to FL and the Doubletree was the perfect hotel for us weary travelers. The warm chocolate chip cookies and the friendly staff made it a great travel experience for us. Thank […]

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Over the Top and Exceeded Standards

The customer service was outstanding. Infact, everything was over the top and exceeded my standards. Asia from the front desk is outstanding. Promote her! -Anthony B.

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“Excellent in All Categories!”

Everything was great– topped all expectations. The Room was very clean, comfortable and had everything we needed. It was a great three day get-away and we will definitely stay there again. The complimentary breakfast was really good– great variety with so many choices. Very convenient to all restaurants, shopping and downtown. This is a great […]

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