Stories of Service Excellence

Tag Archives: fairfield inn by marriott portland/maine mall

THANK YOU! Platinum Elite member

Hello, I am writing this email as a thank you to Jerry and the staff for our stay from July 10 – July 13, 2017. This is directed toward him, but is welcomed to be read by you, the general manager. I’ve been traveling over a decade with my career as a commercial and private […]

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Amazing Hospitality!

We chose this hotel because of their Park n Fly program. After having stayed there, I can easily say that this hotel will earn your stay even if you don’t need Park n Fly!. Each staff member demonstrated exceptional customer service and always with a smile. Our room was great. Transport to/from the airport was […]

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Great Value and friendliness!!!

My husband and I just spent 2 nights at The Fairfield Inn near the Portland Maine Mall. Our room was quiet and spotless. The staff were all incredibly friendly and helpful, and I do mean ALL! We stay at all types of lodgings and hotels but I don’t remember ever having had a stay as […]

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We always stay here every year

We always stay here every year on the way out from Maine. The hotel is nothing special but the staff are. Almost everybody we encounter are very hospitable and friendly. The breakfast is also more than sufficient. I love their wafflemaker

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Great stay

Had a great stay –beds really comfy –great breakfast in the morning –very friendly staff especially Diane,Lauren and Alicia –highly recommend and will return for sure ! If anyone gets a chance to stay here –take it 😉

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Great one night stay!

I stayed at the hotel last night with my friend. The hotel was affordable and clean. While we didn’t use the shuttle service, it was a nice option to know about. We checked in with Paul, who was very friendly, professional, and helpful! He was awesome!!

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Santa Hustle 5k Portland

I have to say that I was impressed w/ the cleanliness of the facility and how friendly and helpful the staff was during our stay. When we first checked in, my room door wouldn’t lock. I called down to the desk and the immediately switched me into another room and along with apologizing for the […]

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Pleasant stay as always

I work for the railroad and everyone at the front desk is great, Sarah and Lauren always greets us with a smile. Also Jeff and Tim are always friendly and accommodating. Thank you guys for a enjoyable stay

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Great stay!

Everyone is so incredibly friendly here, and they work hard to make sure your every need is met. We had a couple of minor maintenance issues, but they took care of everything. Special thanks to Paul, Alicia & Jeff!

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“Business trip to work at Univesity of New England.”

Arrived after a long drive from Burlington, VT. Was greeted warmly by Paul at their front desk. A warm and welcoming sort whom could not do enough to welcome me and answer some questions I had about the area. He was very helpful. Was pleasantly surprised by the “Wow” cart. I think it was Charles […]

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