Stories of Service Excellence

Tag Archives: fantastic

TripAdvisor “Great service!”

After a bad stay at another 4 star hotel that wasn’t a Hilton…we checked into this Hilton with baited breath. Van Valentine at the front desk was awesome! Her customer service was fantastic! My husband and I would stay here again. Save travels to all.

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Great Experience

We had suggestions to book our meeting reservations at this motel for a business meeting with other Dealers from across the country. It was fantastic! Double Tree is well located from the Interstate Hwy. It has restaurants close by, and an awesome in house Texas Restaurant. The Conference Rooms were great and the Conference Center […]

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Fantastic Manager

Our stay at the Ri in Charlotte was great!  Everyone was very helpful and helped us with any questions we had.  The manager was fantastic and very hospitable… -Cindy N.

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You made planning our event much easier!

Embassy Suites staff made our reunion fantastic. The staff bent over backwards to make this a very memorable event. The guests were all very impressed with the accomodations. Beautiful accomodations, large lobby, friendliness, cost. It was fantastic. Keep up the good work. You made planning our event much easier. High School Reunion group comments

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Incredibly nice staff!

I stayed here twice on my way to and from the Bahamas and must say the folks working here are among the most gracious I have encountered. Knowledgeable about the area, gracious with their time and thoughtful. The room was spacious, the pool was clean and the food was outstanding! Better food than I ever […]

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“Fantastic Stay – Again”

embassy suites detroit troy

embassy suites detroit troy3rd time here with the family (May 17-19) and once again we had a fantastic stay. The beds were very comfortable, the room was very spacious and clean, the hot breakfast was INCREDIBLE (and free), the pool/hot tub was clean and the Manager’s Reception with free alcoholic drinks from around 5:30 to 7:00 pm with […]

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We Love You DoubleTree!! Oh Yes We Do!!

Recently, we received the following review on Trip Advisor from three of our guests who had come to the Hotel to just Spend Some Quality Time Together” “Royal treatment for 3 friends” Reviewed 3 weeks ago From the moment we walked in we felt like we were home From the dear housekeeping girl Shanna , […]

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Great Place to stay or just meet

An EXCELLENT review just received from Trip Advisor   Great Place to stay or just meet The DoubleTree in Washington, Pa is a fantastic hotel for many reasons. Mostly it holds a great location, close to interstate roads in western Pennsylvania/West Virginia, Tangier Mall, and Meadowlands Casino/Racetrack. Not just a local hotel, it offers a […]

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As usual your entire staff was fantastic!

embassy suites detroit troy

embassy suites detroit troyHello Eric, My name is AH and I am the team manager for the Pikes Peak Miners 18U AAA team out of Colorado. I think you might want to sit back with a cup of coffee, because this Monday morning email just may be what you are looking for right at the start of a long […]

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This hotel know what they are doing!

embassy suites detroit troy

embassy suites detroit troyThis hotel know what they are doing! By far one of the best we have stayed in, and we stay in a lot of hotels. They really have it together. Fantastic. Our whole family loved it, we will be back! Guest Review

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