Stories of Service Excellence

Tag Archives: friendly

I’m Always Welcomed Back!

The people at this hotel are incredibly friendly and helpful.  The rooms are nice and comfortable, and the service is exemplary. I have not yet eaten on-property in my stays, but my colleagues have had nice things to say about the restaurant. The people working out front (valet/door) are unfailingly polite and won’t ever let […]

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Exceeded Expectations!

Friendly, helpful. Exceeded expectations!   C. Weatherman

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Friendly Bell Staff

The bell captain and attendants were our first impression with the Marriott W-S and by far the best experience I have ever had or could ever hope to have!!! They were friendly, courteous, & helpful in volunteering to unload the car as we arrived…including the photo op display lumber, placing it on a different floor […]

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Bartenders!

I have been staying at this hotel annually for the past five years due to a child attending college in W-S. I would like to highlight the husband and wife team who bar tend in the hotel. They are friendly, efficient and kind. I always look forward to seeing them. They make the hotel a […]

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Friendly and Helpful!

All of the staff, workers and restaurant staff we encountered during our stay were ALL friendly and helpful! We will definitely be staying there again and will recommend it to our friends. Thanks for helping to make our weekend enjoyable!   Connie Pendergrass

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Above and Beyond!

Staff was great. Misha was very helpful and always spoke and had a smile when we would pass by the desk. Staff was friendly and always asked if they could do anything for us. They went above and beyond. Lance was very helpful on the phone when I called regarding late checkout. We have found […]

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Front Desk and Door Men Friendly and Polite!

The front desk and the door men were exceedingly friendly and polite.  Super bed.  The room was big with a nice bathroom and good products.   C. White

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Staff Experience

Staff was awesome!  Friendly, professional and helpful. You can tell they take pride in their work.   S. Bowman

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Morgan was Friendly and Accommodating!

I would like to compliment an exceptional employee at the Winston-Salem Marriott Hotel.  Morgan was our waitress at breakfast on Saturday, November 12 and Sunday, November 13.  Morgan was friendly and accommodating; it is obvious that she likes her job as she is very pleasant in her work and positive in her attitude.  As a […]

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“Wonderful little surprise!!!” TripAdvisor

I was so pleasantly surprised, first of all I assumed this was the Post Oak location but that was my mistake; I did not read the address I just went by “The Galleria” location. When we finally got to this location the staff was so friendly!!! We would get text to confirm our stay and […]

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